Mnok Privacy Policy

1Information Collection

To create and manage your account on the mnok platform, provide our services, and fulfill legal obligations, we collect certain personal information. We only collect necessary information and never store unnecessary data.

1.1 Information You Provide

Information you provide during registration and account use:

• Personal Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Identity Verification Information: National ID card, passport, driving license
• Payment Information: Bank account number, mobile wallet number (bKash, Nagad)
• Login Information: Username, password (encrypted)

1.2 Automatically Collected Information

When you use our platform, we automatically collect some technical information:

• Device Information: Device type, operating system, browser type
• Log Data: IP address, access date & time, pages viewed
• Location Data: Approximate geographic location (country, city)
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies
• Usage Information: Betting history, games played, transaction records

1.3 Information from Third Parties

We also sometimes receive information from third parties such as payment providers, identity verification services, and fraud prevention systems. This information helps us keep our services secure and comply with regulations.

2Use of Information

We use your personal information only for legitimate business purposes and with your consent. We never sell your information and only use it for necessary operations.

2.1 Primary Use

• Account Management: To create, maintain, and manage your account
• Identity Verification: To comply with KYC and AML regulations and prevent fraud
• Transaction Processing: To complete deposits, withdrawals, and payment processing
• Customer Service: To respond to your questions, issues, and requests
• Contact: To send important updates, notifications, and promotional offers

2.2 Service Improvement

• Personalization: To customize content, games, and offers based on your preferences
• Analytics: To understand usage patterns and improve our services
• Research & Development: To design and test new features
• Quality Control: To monitor service quality and functionality

2.3 Security & Compliance

• Fraud Prevention: To detect and prevent suspicious activity
• Maintaining security: To protect your account and information
• Legal Obligations: To comply with local and international regulations
• Dispute Resolution: To investigate complaints and handle legal processes

3Information Sharing & Disclosure

We take the privacy of your personal information very seriously. We do not share your information with third parties without your consent or legal obligation. However, in certain cases, we need to share limited information with our selected partners to provide services and comply with the law.

3.1 Who We Share Information With

• Payment Processors: bKash, Nagad, Rocket, Bank - to process transactions
• Game Providers: Casino game and sports betting software providers
• Verification Services: Third-party services for identity verification and KYC process
• Fraud Prevention: Security and fraud detection systems
• IT Service Providers: Hosting, database, cloud storage services
• Legal & Regulatory Authorities: To fulfill legal obligations

3.2 Conditions of Sharing

When we share information, we ensure that:

• Only the minimum necessary information is shared
• All partners are bound by strict confidentiality agreements
• Data security and encryption standards are maintained
• Compliance with GDPR and international data protection regulations is maintained

3.3 What We Never Do

• We do not sell or rent your personal information
• We do not share information with third parties for marketing purposes
• We do not disclose sensitive information without your consent
• We do not transfer information through unsecured channels

4Your Rights

You have several important rights under data protection law. At mnok, we respect these rights and help you exercise them. You can request access, rectification, or deletion of your data at any time.

4.1 How to Exercise Your Rights

To exercise your data protection rights, follow these steps:

• Log in to your account settings and go to "Privacy Settings"
• Email our customer support team at privacy@mnok.bet
• Submit your request via live chat
• After verifying your identity, we will fulfill your request within 30 days

5Cookies & Tracking

The mnok website and mobile app use cookies and similar tracking technologies to improve your experience and provide services. Cookies are small text files stored on your device that help remember your preferences.

5.1 Types of cookies

• Essential Cookies: Essential for website functionality. Manages login, security, and basic functions.
• Performance Cookies: Monitors website performance and helps us improve our services.
• Functional Cookies: Remembers your preferences such as language, location, and display settings.
• Marketing Cookies: Used to show ads based on your interests (only with your consent).

5.2 Managing Cookies

You can control and delete cookies through your browser settings. However, please note that disabling certain cookies may prevent some features of the website from working properly. You can customize your preferences via the "Cookie Settings" option on our website.

6Data Retention

We retain your personal information only as long as necessary - to provide services, fulfill legal obligations, and resolve disputes. Different retention periods apply for different types of information.

6.1 General Retention Period

• Active Account: All information is retained as long as the account remains active
• Inactive Accounts: Data is reviewed after 12 months of inactivity
• Closed Accounts: Certain information is retained for up to 5 years for legal requirements
• Transaction Records: Retained for 7 years in accordance with financial regulations
• Marketing Data: Deleted immediately after consent is withdrawn

6.2 Data Deletion

After the retention period ends, we securely and permanently delete your data. We use industry-standard data deletion methods that ensure information cannot be recovered. If you wish to delete your data earlier, contact our support team.

7International Data Transfer

Mnok is an international platform, and your information may be processed and stored outside your country. We ensure that wherever your data goes, appropriate security measures are in place.

7.1 Security Measures

• Data transfer to GDPR-approved countries
• Use of Standard Contractual Clauses (SCC)
• Compliance with international data protection standards
• Strong encryption and security protocols

8Children's Privacy

Mnok is for individuals aged 18 and above only. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a child, we will delete that information immediately.

If you believe a minor is using our services, please notify us immediately at privacy@mnok.bet. We will investigate the situation and take appropriate action.

9Policy Changes

We may update this Privacy Policy from time to time due to legal changes, new technologies, or business needs. For any significant changes, we will notify you via email or website announcement.

9.1 Notification of Changes

• Major changes - 30 days advance email notification
• Minor changes - will be posted on the website
• Date of change is indicated at the top of this page
• Previous versions available upon request

Continued use of our services after changes means you agree to the new policy. If you do not agree with the changes, you may close your account.