Frequently Asked Questions (FAQ)

You only need basic information during registration. However, you must verify your identity before making your first withdrawal. One of the following documents is required:

• National ID Card (NID) - Clear photos of front and back
• Passport - Clear photo of the personal information page
• Driving License - Clear photos of front and back
• Proof of address - Utility bill or bank statement (within 3 months)

All documents must be valid and clear. You can upload documents by going to your account settings. The verification process is usually completed within 24-48 hours.

No, a person can only create one account. As per our policy, only one account is permitted per person, household, address, email, and IP address.

If we detect multiple accounts:

• All duplicate accounts will be suspended
• All bonuses on those accounts will be cancelled
• Winnings may be forfeited
• The actual account may also be permanently closed

If there's an issue with your account, contact our support team instead of creating a new account. They'll help you out.

If you've forgotten your password, don't worry. You can easily reset it:

1. On the login page Go.
2. Click on the "Forgot Password?" link.
3. Enter your registered email address or mobile number.
4. You'll receive a password reset link or code (via email/SMS).
5. Click the link or enter the code.
6. Create a new strong password.
7. Log in with your new password.

Security tips:

• Password reset link is valid for 15 minutes.
• New password must be at least 8 characters.
• Use uppercase and lowercase letters, numbers, and special characters.
• Do not use passwords used on other sites.

If you still can't log in, contact our support team.

You can update your account information at any time:

1. Log in and click on your profile icon.
2. Select "Account Settings" or "Profile".
3. Go to the information you want to change.
4. Enter the new information.
5. Click the "Save" button.

What you can change:

• Email address (verification required)
• Mobile number (verification required)
• Password
• Address
• Profile photo
• Contact preferences

Important note: Name and date of birth generally cannot be changed as they're used for identity verification. If this information is incorrect, contact the support team and provide the necessary documents.

We support responsible gaming and provide you with the option to take a break. You can temporarily suspend your account:

Self-Exclusion options:

• 24-Hour Cooling Off: Your account access will be blocked for 24 hours.
• 1-week break: Cannot log in for 7 days.
• 1-month break: Complete break for 30 days.
• 3 months or 6 months: Long-term self-exclusion.
• Permanent closure: Account permanently closed.

How to activate:

1. Go to account settings.
2. Find the "Responsible Gaming" section.
3. Select the "Self-Exclusion" option.
4. Select time period.
5. Confirm and complete the process.

During the break you won't be able to log in, deposit or play. The account cannot be reactivated before the scheduled period ends. For more information, see our Responsible Gaming View page.

Your account may be locked for various reasons. Common reasons include:

• Multiple failed login attempts: For security, the account is temporarily locked after 5 incorrect password attempts (usually for 15-30 minutes).
• Identity verification incomplete: If you don't submit the required documents, your account may be restricted.
• Suspicious activity: If we detect unusual login patterns or suspicious transactions.
• Terms violation: If you violate our Terms and Conditions.
• Self-exclusion activated: If you have closed your account yourself.

Solution:

• Wait 15-30 minutes in case of temporary lock.
• Try resetting your password.
• If documents are required, upload them.
• Contact the support team and provide your account number and explain the issue.

Our team will quickly resolve your issue and unlock your account.

Sorry, once registration is complete Username cannot be changed. This is an important measure for security and account identification.

Your username is your unique identifier stored in the system and linked to all transactions and gaming history. Changing it may compromise your account history and data integrity.

But you can change:

• Your display name (visible to other users)
• Your profile picture
• Your bio or introduction

Advice: During registration, choose a username you want to use long-term. It should be easy to remember and not reveal personal information.

If there's a serious issue with your username (such as inappropriate words or misspelling), contact our support team. We may consider it in special circumstances.

Mnok offers various popular and secure payment options for Bangladeshi players:

Mobile banking:

• BKash
• Nagad
• Rocket
• Upay

Bank Transfer:

• All major Bangladeshi banks
• DBBL, BRAC Bank, City Bank, Dutch-Bangla Bank
• NEFT/RTGS Transfer

Card payment:

• Visa
• Mastercard
• Both debit and credit cards

Cryptocurrency:

• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT)
• Litecoin (LTC)

Minimum and maximum deposit limits vary for each method. Check fees and processing times when selecting your preferred method.

Deposit limits vary by payment method:

Mobile Banking (bKash/Nagad/Rocket):

• Minimum: BDT 500
• Maximum: BDT 50,000 (per transaction)
• Daily maximum: BDT 2,00,000

Bank Transfer:

• Minimum: BDT 1,000
• Maximum: BDT 5,00,000
• No daily limits

Card payment:

• Minimum: BDT 500
• Maximum: BDT 1,00,000 (per transaction)

Cryptocurrency:

• Minimum: equivalent to $10 USD
• Maximum: Equivalent to $10,000 USD

For VIP players: Your deposit limit will increase as your VIP level increases. Contact your account manager for higher limits.

Withdrawing your winnings is extremely easy and secure. Follow these steps to withdraw:

1. Log in and go to the "Cashier" or "Banking" section.
2. Select the "Withdraw" option.
3. Select your preferred payment method.
4. Enter withdrawal amount.
5. Confirm your payment details (bKash number, bank account, etc.).
6. Click "Submit Withdrawal Request".

Processing time:

• Request review: 1-24 hours
• Payment after approval: 2-48 hours (depending on method)

Requirements:

• Account must be fully verified.
• All bonus wagering requirements must be met.
• Minimum withdrawal amount must be met.

Your first withdrawal may take a bit longer as we perform security verification. Subsequent withdrawals are processed faster.

Withdrawal limits vary by payment method:

Mobile banking:

• Minimum withdrawal: BDT 1,000
• Maximum: BDT 50,000 (per transaction)
• Daily maximum: BDT 1,50,000
• Monthly maximum: BDT 10,00,000

Bank Transfer:

• Minimum withdrawal: BDT 2,000
• Maximum: BDT 5,00,000 (per transaction)
• No daily or monthly limits

Cryptocurrency:

• Minimum: $20 USD equivalent
• Maximum: $50,000 USD equivalent

Withdrawal fee: mnok charges no fees on most methods. However, payment providers may apply their own fees. First 3 withdrawals each month are completely free. After that, a 2% fee applies per withdrawal (maximum BDT 500).

VIP players: Enjoy higher withdrawal limits and priority processing. Your benefits increase as you climb VIP levels.

There can be several reasons why a withdrawal request remains pending:

Common reasons:

• Account verification incomplete: Identity verification is required for your first withdrawal. Submit your KYC documents (NID, address proof).
• Bonus wagering incomplete: If you use a bonus, you must complete the wagering requirements.
• Weekly day off: Some payment methods do not process on weekends or public holidays.
• Security verification: Large withdrawals or unusual activity may require additional verification.
• Incorrect payment details: Providing the wrong bKash number or bank account will delay the process.

What to do:

1. Check your transaction history and see the status.
2. If it says "Under review", wait 24 hours.
3. Make sure you've submitted all KYC documents.
4. Check that your payment details are correct.
5. If it takes longer than 48 hours, contact the support team.

We always strive to process withdrawals as quickly as possible. Thank you for your patience.

Mnok follows a transparent and fair fee structure:

Deposit Fee:

• Mnok charges no deposit fees—0% fee!
• However, your payment provider (bKash, bank) may apply their standard charges.

Withdrawal fee:

• First 3 withdrawals per month: completely free
• From 4th withdrawal onwards: 2% fee (max BDT 500)
• VIP members: 5-10 free withdrawals per month (depending on level)

Currency Conversion:

• No conversion fees for playing in BDT.
• Real-time exchange rates apply when playing in cryptocurrency.

Special Note:

• Banks and mobile banking providers may charge their own service fees.
• International transactions may incur additional fees.
• Crypto network fees apply separately.

We always inform you before a transaction if any fees apply. No hidden charges.

No, you can only use payment methods in your own name. This is an important rule for security and anti-money laundering.

Why this rule:

• To ensure your account security.
• To prevent fraud and deception.
• To comply with international regulatory standards.
• To keep your winnings safe.

Verification Process:

• The name on your payment account must match your name.
• Deposits and withdrawals should be on the same payment method.
• Third-party payments are not accepted.

Exceptions: If your payment method is a joint account with your spouse, you must provide documentary proof. In this case, contact the support team.

If you mistakenly use a third-party payment, your transaction will be rejected and funds refunded. This may cause delays.

If your deposit amount is incorrect, contact us immediately. Follow these steps:

1. First confirm: Check your account balance and transaction history. Sometimes deposits are credited in two stages.
2. Save payment receipt: Save your payment receipts, transaction IDs, and screenshots.
3. Contact support: Let us know via live chat or email and share all the details.
4. Provide information: Provide your account number, payment date, amount, and payment method.

Common issues:

• Lower amount credited: Payment provider may deduct fees. We will investigate and credit the correct amount.
• Higher credit amount: Any excess amount will be refunded or adjusted in your next withdrawal.
• If deposit doesn't arrive: Wait 30 minutes, then contact support with receipt.

Our team typically resolves issues within 2-24 hours. Every taka of yours is safe and we're committed to resolving problems quickly.

You can add or update your payment method at any time:

To add a new payment method:

1. Log in and go to "Account Settings".
2. Find the "Payment Methods" section.
3. Click "Add New Method".
4. Select method type (bKash, bank, card, etc.).
5. Fill in all required information.
6. Verify and save.

To update existing method:

1. Go to the payment methods list.
2. Click "Edit" on the method you want to change.
3. Enter new details (number, account details).
4. Confirm with the verification code.

To delete a method:

• Select payment method.
• Click the "Remove" or "Delete" option.
• Confirm.

Important:

• You can add multiple payment methods.
• Each method must be in your name.
• The method must be verified before first use.
• For security, OTP verification may be required during changes.

Wagering requirement is the number of times you must bet the bonus amount before you can withdraw it.

Example:

For example, if you deposit BDT 1,000 and receive a BDT 1,000 bonus (total BDT 2,000), and the wagering requirement is 35x, then:

• Total wagering: 2,000 × 35 = BDT 70,000
• You need to wager BDT 70,000 before you can withdraw.

Important information:

• Game Contribution: Not all games count equally.
  • Slots: 100%
  • Table games: 10-20%
  • Live Casino: 10-15%
• Maximum bet: There's a limit per bet while bonus is active (typically BDT 500).
• Time limit: Wagering usually needs to be completed within 30 days.
• Track Progress: You can view wagering progress in your account.

Tips: Play slot games as they contribute 100%. Complete wagering gradually with small bets. Don't exceed the maximum bet limit or your bonus may be cancelled.

Mnok offers various types of promotions for regular players:

Weekly Promotion:

• Monday reload: Every Monday, get up to 50% bonus up to BDT 10,000
• Midweek Magic: Wednesday 75% Bonus
• Friday Free Spins: 50 free spins every Friday
• Weekend Cashback: 20% Cashback on weekends

Monthly Promotions:

• Monthly Raffle: Chance to win huge prizes every month
• Leaderboard Tournaments: BDT 1,00,000 prize pool
• VIP upgrade bonus: Special bonus when reaching a new VIP level

Special Events:

• Birthday Bonus: Special gift on your birthday
• Festival bonus: Special offers during Eid, Pohela Boishakh, Puja, etc.
• Seasonal Promotions: Various themed campaigns throughout the year

How to get:

• All Promotions On the rewards page See.
• Keep your email and SMS notifications turned on.
• Enter promo code during deposit if you have one.

New promotions are added every week, so check regularly!

Bonuses can be cancelled for various reasons. Common ones include:

Terms violation:

• Max bet exceeded: Betting beyond the specified limit while the bonus is active.
• Playing restricted games: Playing games that aren't eligible for the bonus.
• Multiple accounts: If the same person uses multiple accounts.
• Bonus abuse: If system exploits or unfair means are used.

Time limit:

• Expired: If bonus is not used within 30 days.
• Incomplete wagering: If wagering is not completed within the specified time.

Withdrawal Request:

• Withdrawing before completing wagering will cancel active bonuses and bonus winnings.

To prevent:

1. Read the bonus terms and conditions carefully.
2. Remember the maximum bet limit.
3. Only play on approved games.
4. Check your wagering progress regularly.
5. Use the bonus before it expires.

If you believe your bonus was cancelled by mistake, contact our support team immediately. We'll investigate and assist you.

Mnok's loyalty program rewards every bet you make:

Earning points:

• Every BDT 100 bet = 1 loyalty point
• Slots: Full points (1x)
• Table games: 0.5x points
• Live Casino: 0.75x points

VIP level:

• Bronze: 0-500 points
• Silver: 501–2,000 points
• Gold: 2,001-5,000 points
• Platinum: 5,001–10,000 points
• Diamond: 10,000+ points

Using points:

• Convert to cash: 100 points = BDT 100
• Exclusive Bonus: Unlock special offers
• Free Spins: Buy with points
• Tournament Entry: Participate in VIP tournaments

VIP benefits:

• Higher deposit/withdrawal limits
• Fast withdrawal processing
• Dedicated account manager
• Exclusive promotions and bonuses
• Invitation to special events

You can view your loyalty points and VIP status on your account dashboard. Points never expire—they remain as long as your account is active.

Mnok offers cashback to all players on weekends:

Weekly Cashback:

• Settlement time: Monday 00:00 to Sunday 23:59
• Credit: Every Monday at 12 PM
• Rate: 5%-20% depending on VIP level
• Maximum: Up to BDT 50,000

Cashback Tier:

• Bronze: 5% Cashback
• Silver: 8% cashback
• Gold: 12% Cashback
• Platinum: 16% Cashback
• Diamond: 20% Cashback

Accounting method:

Cashback is calculated only on your net loss. Example:

• Total Bet: BDT 1,00,000
• Total winnings: ৳85,000
• Net Loss: BDT 15,000
• Cashback (10%): BDT 1,500

Terms and Conditions:

• Cashback is credited directly to your balance
• No wagering requirement
• Instant withdrawal available
• Minimum cashback: BDT 100

Cashback is calculated and credited automatically. No need to claim it manually. You can view your cashback history in the "Transactions" section.

Most games on mnok can be played in demo or free mode. It's a great way to learn the game without risking real money:

To play in demo mode:

1. Visit our website (no login required).
2. Find the game you want to play.
3. Click the "Demo" or "Free Play" button on the game.
4. The game will load and you can play with virtual credits.

Benefits of Demo Mode:

• No registration or deposit required
• Learn game rules and features
• Try different betting strategies
• Understand game volatility and payout
• No financial risk

Limitations:

• Live Casino games Not available in demo mode (must play with real money)
• Progressive jackpot Cannot win in demo
• Demo wins are not real - cannot be withdrawn

Switch to Real Mode: When you're ready, simply log in and play the same game in "Real Money" mode. Your demo experience will give you more confidence.

Mnok prioritizes fairness and transparency above all. All our games are fully fair and verified:

RNG (Random Number Generator):

• All games use RNG technology to ensure completely random outcomes.
• No person or system can influence the outcome.
• Every spin, card deal, or dice roll is completely independent.

Independent verification:

• Our games are verified by international testing labs (eCOGRA, iTech Labs, GLI).
• Regular audits and certifications.
• RTP (Return to Player) percentages published and verified.

RTP information:

• Each game's RTP percentage is clearly displayed.
• Slot games: typically 94%-98% RTP
• Table games: typically 97%-99% RTP
• Live Casino: 98%-99.5% RTP

License and regulation:

• Mnok is licensed by international gaming authorities.
• We adhere to strict rules and standards.
• Regular compliance checks.

Transparency:

• You can view your complete game history.
• Every bet and result is recorded.
• All data can be reviewed in case of disputes.

You can be assured that every game at mnok is 100% fair and your chances of winning are completely honest.

Mnok is fully mobile-optimized. You can play easily from any device:

Mobile browser:

1. Open any browser on your smartphone or tablet (Chrome, Safari, Firefox).
2. Go to mnok.bet.
3. Log in (or register).
4. Select any game and play!

Mobile app:

• Android: Our Download page Download the APK file from.
• iOS: Visit the website in Safari browser and select "Add to Home Screen".
• Tap the app icon for instant access.

Mobile benefits:

• All games mobile-optimized (95%+ games)
• Touch-friendly interface
• Fast loading
• All features same as desktop
• Play anywhere, anytime

Supported devices:

• Android: 5.0 and above
• iOS: 11.0 and above
• Tablet: Supports all screen sizes

Data Usage: Our mobile site is optimized to use less data. Live Casino games use more data, so a Wi-Fi connection is recommended.

Deposit, withdrawal, and all banking features work the same way on mobile. The complete casino experience is in the palm of your hand!

Mnok offers two types of jackpots—standard and progressive:

Standard Jackpot:

• Fixed amount rewards.
• Triggered by special symbol combinations or bonus rounds.
• Winning conditions vary by game.

Progressive Jackpots:

• A portion of each bet goes into the jackpot pool.
• Prizes can range from lakhs to crores of BDT.
• When someone wins, the jackpot resets and starts growing again.

Winning strategies:

1. Choose the right game: Play progressive jackpot slots (Mega Moolah, Mega Fortune).
2. Maximum bet: Many jackpots trigger only at max bet.
3. Patience: Jackpots are random and rare - be patient.
4. Budget Management: Play responsibly, jackpot bonus.

Jackpot rules:

• The jackpot is completely random - there's no pattern.
• Determined by RNG (Random Number Generator).
• All players have equal chances (based on bet size).
• If you win the jackpot, the full amount is paid out at once.

Recent jackpot wins: Our On the Jackpot page See the list of recent winners and current jackpot amounts. You could be the next winner!

If you encounter any issues while playing, follow these steps:

Common Issues and Solutions:

• Game not loading:
  • Check your internet connection.
  • Clear browser cache and cookies.
  • Refresh the page (F5 or Ctrl+R).
  • Try a different browser.
• Game freeze or crash:
  • Close the game and reopen it.
  • Restart your device.
  • Update the app (if using the app).
• Bet not registered:
  • Check your transaction history.
  • View game history.
  • If a bet is deducted but the result doesn't appear, contact support.
• Winnings not credited:
  • Wait a few minutes - some winnings are credited with a delay.
  • Refresh balance.
  • Check your game history for win records.

If the issue persists:

1. Take a screenshot of the problem.
2. Collect the following information:
   • Game name
   • When issues occur
   • Your account number
   • Bet ID (if applicable)
3. Contact our support team (live chat or email).

Security measures: If you get disconnected during a game, don't worry. Your bet and winnings are saved automatically. When you log back in, you can continue right where you left off.

Our technical team is available 24/7 and committed to resolving any issues quickly.

Don't worry if you've forgotten your password. Resetting it is very simple:

To reset your password:

1. On the login page Go.
2. Click on the "Forgot Password?" link.
3. Enter your registered email or mobile number.
4. You'll receive a reset link or code via email/SMS.
5. Click the link or enter the code.
6. Set new password.
7. Log in with your new password.

If you don't receive the password reset link:

• Check your spam/junk folder.
• Wait 5-10 minutes.
• Make sure you've provided the correct email/number.
• Try again or contact support.

Strong password tips:

• Use at least 8 characters.
• Mix uppercase letters, lowercase letters, numbers, and special characters.
• Avoid simple words or personal information (name, date of birth).
• Use different passwords for different sites.
• Change your password regularly.

For security: After a password reset, we send you an email/SMS notification. If you didn't reset it yourself, contact support immediately.

If you suspect your account has been compromised, take immediate action:

Immediate action:

1. Lock account: Contact our support team immediately and ask them to temporarily lock your account.
2. Change password: If you can still log in, change your password immediately.
3. Check transaction: Review all recent transactions and betting history.
4. Report to support: Provide details of the suspicious activity.

Investigation process:

• Our security team will begin an immediate investigation.
• All login attempts and activity will be reviewed.
• Suspicious transactions will be blocked and reversed.
• All necessary measures will be taken to keep your funds secure.

Signs of suspicious activity:

• Unknown login alert.
• Bets or transactions you didn't make.
• Password or email changed (when you didn't do it).
• Unexpected withdrawal request.

Security measures:

• If you're not at fault, lost funds will be refunded.
• We'll monitor your account during the investigation.
• Additional security measures will be activated.

Future Prevention:

• Enable two-factor authentication (2FA).
• Use a strong, unique password.
• Avoid public Wi-Fi or use a VPN.
• Be careful of phishing emails and suspicious links.
• Check your account activity regularly.

Your security is our top priority. If you have any doubts, contact us immediately.

Two-Factor Authentication (2FA) adds an extra layer of security to your account. Setup is very simple:

To enable 2FA:

1. Log in and go to "Account Settings".
2. Look for the "Security" or "Two-Factor Authentication" section.
3. Click "Enable 2FA".
4. Choose your preferred method:
   • SMS: You'll receive a code on your mobile
   • Authenticator App: Use Google Authenticator or Authy
   • Email: You'll receive the code via email
5. Follow the instructions and complete the setup.
6. Save backup codes (for emergencies).

Set up Authenticator App (Recommended):

1. Download Google Authenticator or Authy app.
2. Go to 2FA settings on mnok.
3. Scan the QR code or manually enter the secret key.
4. Enter the 6-digit code generated by the app.
5. Confirm activation.

How 2FA works:

• Enter your password when logging in.
• Then a 6-digit code will be requested.
• Get code from SMS, email, or authenticator app.
• Enter the code and complete login.

2FA benefits:

• Maximum protection against hacking.
• Access is not granted by password alone.
• Unauthorized login attempts are blocked.
• Your funds and data remain secure.

Backup codes: Backup codes are provided during 2FA setup. Store them in a safe place. If you lose your phone or can't access it, you can log in using the backup codes.

Remove or change 2FA: Go to Security Settings and verify your current 2FA. Then you can change or disable it. However, we always recommend keeping 2FA enabled.